Please check our Twitter Page, @GulloStatus to see if we are already aware of the outage, or if there's scheduled maintenance.
Please check our Status Page, status.gullo.me to see if we are aware of a node-wide outage. (We get notifications of any system-wide outages!)
Please check our Announcements Page to see if we have made any announcements about an outage or any scheduled maintenance.
Is your server Suspended? Your server can be suspended for a variety of reasons, Non-Payment, Abuse, or Running out of Bandwidth Overages. Please click each link to read more.
Are you able to reboot your service?
The easiest way to bring your server back online is to give it a reboot. You can do this from the SolusVM Control Panel.
Have you modified any settings?
If you modified some network settings that bricked your server you can try to re-gain access through a Serial Console Session in the SolusVM Control Panel. If you are unable to get access, You may be forced to re-install your server. You can do this in the SolusVM Control Panel.
Are you living in China or Russia?
Your connection to our servers may get blocked by your internet service provider. Unfortunately, there is nothing we can do about this and you will need to change your server's IP. This will incur a $1 fee.
Proceed below to make a ticket. Please include your service credentials and as much details as possible. Let us know all the functions you already attempted, and if you may have changed any configurations on the server before the issue occurred.
Open A Ticket
Is your server causing high load?
If your server is using a lot of resources it could be causing issues for other users, If this happens your server will often get powered down. You will be able to boot your server up from the client area however you must find the cause or else your service will continue to be powered down.
If your server is not coming back online see, HERE.