To find your Public IPv4 address you will need to use our Port Calculator which can be found, Below, in the Service Activation email, or Here.
To ssh into your NAT IPv4 server you will need to use your Public IPv4 address along with your assigned SSH port. Both can be found using the Port Calculator.
To add IPv6 addresses to your server you can do so in the SolusVM Control Panel.
To find your SolusVM login info please refer to the Service Activation email sent when purchasing your server. If you are unable to find the Service Activation email you can find a log of all emails set Here.
Please DO NOT create a ticket if there is a reported outage.
Have you checked our network status page?
Please check our Twitter Page, @GulloStatus to see if we are already aware of the outage, or if there's a scheduled maintenance.
Please check our Status Page, status.gullo.me to see if we are aware of a node wide outage. (We get notifications of any system wide outages!)
Please check our Announcements Page to see if we have made any announcements about an outage or any scheduled maintenance.
Other Common Problems
Is your server Suspended? Your server can be suspended for a variety of reasons, Non-Payment, Abuse, or Running out of Bandwidth Overages. Please click each link to read more.
Are you able to reboot your service? The easiest way to bring your server back online is to give it a reboot. You can do this from the SolusVM Control Panel.
Have you modified any settings? If you modified some network settings that bricked your server you can try to re-gain access through a Serial Console Session in the SolusVM Control Panel. If you are unable to get access, You may be forced to re-install your server. You can do this in the SolusVM Control Panel.
Are you living in China? Your connection to our servers may get blocked by your internet service provider. Unfortunately, there is nothing we can do about this and you will need to change your server's IP. This will incur a $1 fee.
Proceed below to make a ticket. Please include your service credentials and as much details as possible. Let us know all the functions you already attempted, and if you may have changed any configurations on the server before the issue occurred.
Please check the Knowledge Base for your question prior to opening your ticket.
We offer Technical Support on a PAID basis.
To add technical support to one of your services you can do so by,
Going, HERE, Clicking "Manage" on the service you need help with, Clicking "Change Configurable Options" and adding the level of support you require.
If you have Technical Support you can continue to open your ticket HERE.