Please DO NOT create a ticket if there is a reported outage.

Please check our Twitter Page, @GulloStatus for all announcements and to see if we are already aware of an outage, or if there's a scheduled maintenance.
Please check our Status Page, status.gullo.me to see if we are aware of a node-wide outage. (We get notifications of any system-wide outages!)

If your service is already listed in any of the above notifications, Then there is no need to open a ticket, We are already aware of the issue and are working on getting it resolved. Opening additional tickets will only cause your service to come back online slower.